We love our customers!
CNC Factory offers lifetime technical machine support (via phone & e-mail) for our customers before and after installation. We also provide optional customized software and virtual support for your non-stop production.
Useful Links:
- Create a Tech Ticket
- Open Online Knowledge Center
- Call Customer Support: 714-581-5999
Customer Support Hotline
Phone: (714) 581-5999
Email: support@cncfactory.com
Virtual Support
This is a great way for us to be virtually by your side to help navigate a new project or address any issue with your machine. You will need to Create a Tech Ticket so you can send us more info on what you need help with.
Online Knowledge Center
Currently on Beta mode and exclusive for existing customers, our free online database has video tutorials, manuals and answers to your frequently asked questions.
Live Online Training
We can provide you with live, internet-based training via TeamViewer as needed. Online training is billed at $75 per session plus $75 an hour for all support over 60 minutes. To schedule a meeting, simply drop us an email. To prepare for your training, download TeamViewer here.
On-site Training
If you need a CNC Factory technician on your site for support, drop us an email to schedule. On-site training is usually billed at $1,000/day plus all travel expenses.
