Call us  714 581 5999

Onboarding Guide

Thank you for choosing CNC Factory

Congratulations on your purchase. You are a few steps away from experiencing 5th generation automation, and we can’t wait for you to begin your production! This will guide you on the steps you need to take to completely receive and set up your machine. Completing all the steps will ensure there are no delays.

Ready? Let’s get started.

The Onboarding Process

We can only ship your machine after you complete this step.

Please complete it as soon as possible.

We will be in constant communication with you if anything changes with the ETA of your machine. 

This lists down the items you need to complete before you can install your machine. Some items can be completed even before your machine arrives. The list includes:

  • Unloading the machines
  • Setting up the floor & leveling the machine
  • Electrical, air & dust extraction installation 
  • Learning the CAD/CAM software
  • Purchasing consumable parts

If you purchased the “CNC Factory Installation & Training” service, you will need to complete this list before you can schedule a technician visit.

If you did not purchase the Installation & Training service, your onboarding process ends here.


You can only schedule after you complete the pre-install checklist.

Your dedicated CNC Factory technician will install your machine(s) and train your operator, then will officially turn over the machine to you. Your onboarding process ends here.

Need help? We’re here for you.



Customer service hours: 8AM – 5PM PST, Mondays to Fridays

Tech support hours: 5AM – 5PM PST, Mondays to Fridays

To report technical issues. Requires a Zendesk log-in. Please allow up to 1 business day to resolve.

For self-troubleshooting and to download user manuals. Requires a Zendesk log-in.